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5 min read • InsurTech

IGI: Modernizing National Policy Management and Claims Aggregation

A Topnotch IT Solutions Technical Engineering Delivery Case Study

85%
Claims Cycle Reduction

Accelerated policyholder claims validation from weeks to under 48 hours

100%
Digital Broker Access

Direct web platform connectivity across nationwide broker and agent networks

10,000s
Policies Aggregated Daily

Consolidated underwriting records into a secure, searchable cloud database

Industrial and General Insurance Plc (IGI) is an established composite insurer underwriting life, non-life, marine, and commercial policies across the African continent.

Managing tens of thousands of active policyholders and a nationwide broker network required modernizing paper-heavy processes and disjointed branch software systems.

Topnotch IT Solutions developed an enterprise Policy Management and Aggregation platform that modernized claims processing, quote generation, and real-time broker distribution across their national insurance network.

Industrial and General Insurance Plc
Architecture & Delivery

Enterprise insurance policy management, digital aggregation, and claims adjudication portal.

Company Overview & Details
Industry
InsurTech / Enterprise Underwriting & Digital Claims
Company Scale
500+ Staff, Nationwide Agent Network
Solutions Deployed
Enterprise Policy Engine, Aggregation APIs, Digital Claims Portal, QR Verification
Headquarters / Reach
Lagos, Nigeria & Regional Branches
Part 1 • The Core Obstacle

The Challenge

Overcoming legacy paper silos, broker quote delays, and slow claims processing

IGI operated across dozens of physical branches and thousands of independent brokers who relied on disparate software versions, physical paper documentation, and slow batch uploads.

This operational fragmentation caused extended quote turnaround times, delayed claims verification, and prevented real-time risk visibility for senior actuarial teams.

Physical certificate distribution was susceptible to forgery and verification delays, requiring cryptographically verifiable digital certificates.

Part 2 • Engineering & Implementation

The Engineering Solution

A centralized digital policy aggregation and automated claims ecosystem

Topnotch architected a modern web-based core platform connecting agents, underwriters, and claims adjusters into a unified, permission-controlled system.

The platform includes instantaneous premium quote calculators, digitized policy certificate issuance with QR codes for instant verification, and an intuitive claims portal with automated evidence tracking.

Role-based permissions enforce strict underwriting limits, ensuring standard quotes are issued in minutes while high-value risk automatically routes to senior underwriters.

Key Architecture & Solution Highlights

  • Real-time premium calculation and instant digital policy certificate generation
  • QR-coded digital certificates providing tamper-proof fraud prevention
  • Streamlined claims submission with digital document and evidence upload
  • Role-based security complying with strict insurance industry financial regulations
Part 3 • Business ROI & Outcomes

The Impact & Results

85% faster claims processing and nationwide operational transparency

Broker turnaround for standard policies reduced from multiple business days to minutes, significantly increasing broker engagement and gross written premiums.

Customer satisfaction improved as verified claims that previously took weeks were settled in under 48 hours, modernizing IGI’s underwriting workflow.

“The aggregation platform engineered by Topnotch removed decades of operational friction. Our nationwide brokers can now generate quotes and bind policies in seconds.”
Enterprise IT Leadership
Industrial and General Insurance Plc
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Engineering & Architecture Standards

Built for enterprise scale, security, and continuous uptime

Cloud-Native AWS & Cloud Topology
Zero-Trust AES-256 Encryption
WebSockets Real-Time Streaming
Clean Code CI/CD & Testing Rigor
99.9% Uptime High Availability
Data Privacy GDPR Compliant

Every platform engineered by Topnotch IT Solutions adheres to strict zero-trust access control, automated regression testing, database indexing standards, and high-availability redundancy.

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